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What is the HCAHPS survey?

The Centers for Medicare & Medicaid Services created a survey – called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Its intent is to provide a standardized survey and data collection method to measure patients’ perspectives on hospital care.

 

Patients responding to the HCAHPS survey rate everything from communication with the medical staff to facility cleanliness and quietness to overall satisfaction with the hospital. These results are from patients with overnight hospital stays that occurred between April 2010 and March 2011.

 

What does this information mean to consumers?

While many hospitals measure patient satisfaction, there was no national standard for collecting or reporting this information that would enable valid comparisons to be made across all hospitals. As a result, the national HCAHPS survey was created to help consumers make “apples-to-apples” comparisons about health care facilities. Public reporting of the survey results is designed to create incentives for hospitals to continuously improve the quality of care they provide.  


To compare Aultman Hospital with other hospitals, visit the national Hospital Compare website or the new Ohio Hospital Compare site.

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