CANTON, Ohio (Feb. 21, 2007) -- AultCare has received the 2006/07 Customer Care Award for Ohio from National Research Corporation (NRC). The award is given as a result of a consumer survey ranking AultCare with the highest member satisfaction in the state.
"Our employees work hard to listen and get answers for our members. And this award is proof that we're focusing on the right things," said AultCare President and CEO Rick Haines. "Our 97 percent client retention rate and our history of service awards are testament to our team's customer service focus. We're very proud that our regional health care plan is receiving a state-wide award."
The award was determined by member satisfaction measured in the annual NRC Healthcare Market Guide study. The winning plans named by consumers rank highest in their state. More than 200,000 households representing 400,000 covered lives in the contiguous 48 states and the District of Columbia were surveyed.
"Consumers continue to share more of their health care expenses and are therefore becoming more involved in the health plan process," said NRC Chief Executive Officer Michael D. Hays. "As more health care quality information is made publicly available, we expect this trend of consumer involvement to increase. These organizations are selected for the Customer Care Award by the members they serve. We are pleased to honor these plans for their dedication to superior customer service in the eyes of their members."
The 2006/07 Healthcare Market Guide is the nation's largest and most comprehensive study of its kind. No other study used to measure health plan performance contains more consumer responses than NRC's study. The study has a margin of error of + or - 0.2 percent at a national level.
About National Research Corporation
Founded in 1981, National Research Corporation (NRC) is based on a mission of providing the most actionable, up-to-date market information to health care organizations. NRC quickly established a reputation as an industry leader. To date, NRC has conducted more performance studies for health care organizations than any other firm.
About AultCare
AultCare, established in 1985, provides local, affordable and quality health-care administration for more than 2,300 local companies making it one of the largest hospital-based PPOs (Preferred Provider Organization) in the Midwest. The first insurer in the area to offer High Deductible Health Plans with HSAs, AultCare continues to develop innovative products and plan designs to meet the needs of area companies, including specialized wellness programs and a disease management program that focus on preventative care and lowering medical costs. In 2006, AultCare was one of only 26 Ohio businesses to receive the Ohio Award for Excellence, showing its continued desire to achieve customer-focused performance excellence. AultCare is based in Canton, Ohio.
Media Contact:
Leslee Dennis, Corporate Communications
330-363-5319, ldennis@aultman.com
